Refund and Return Policy for GirlsLooks

At GirlsLooks, we take immense pride in the craftsmanship of our traditional and fusion handcrafted footwear. Because each pair is carefully curated to meet high standards of quality, we want to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return and Exchange Period

  • You can request a return or an exchange within 7 days of receiving your delivery.

  • Requests made after this 7-day window will unfortunately not be eligible for a return or exchange.

2. Eligibility Criteria for Returns

To be eligible for a return, replacement, or refund, please ensure that:

  • The footwear is completely unused, unworn, and in the same condition that you received it.

  • The items must be kept in their original packaging, including any protective dust bags, tissue paper, or tags.

  • Please note: We highly recommend trying on your shoes on a clean, carpeted surface to avoid scratching the leather soles. Items with visible scuffs, dirt, or signs of outdoor wear will not be accepted.

3. Non-Returnable Items

  • Customized or bespoke orders modified specifically to your size or color preference cannot be returned or refunded.

  • Items purchased during seasonal clearance sales or flash promotional events are considered final sale and are eligible for size exchanges only (subject to availability).

4. Exchange Process

If your pair doesn’t fit perfectly and you need a different size:

  1. Contact our customer support team with your order number and the preferred replacement size.

  2. Once we verify that the original item is back with us and passes our quality check, we will dispatch your new size.

  3. Note: Size exchanges are subject to stock availability. If your size is out of stock, we will issue a store credit or refund.

5. Refund Procedure

  • Quality Inspection: Once your return is received and inspected by our team, we will notify you via email or phone regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed promptly.

  • Payment Methods:

    • For Cash on Delivery (COD) orders, refunds will be issued via Bank Transfer or standard digital wallet channels (EasyPaisa/JazzCash).

    • For Online Prepaid orders, the amount will be reversed directly to your original credit/debit card or bank account.

  • Processing Time: Please allow 5 to 7 working days for the refunded amount to reflect in your account after approval.

6. Shipping Costs

  • If you receive a damaged, defective, or incorrect item, GirlsLooks will cover all reverse and replacement shipping fees.

  • For standard size exchanges or change-of-mind returns, the customer will be responsible for paying the return shipping costs. Shipping fees are non-refundable.

7. How to Initiate a Return or Exchange

To start the process, please reach out to our dedicated customer care team through the official contact channels on our website, or email us with your order ID and clear pictures of the product.